Orders and Returns

Thank you for shopping with us! We want to make sure that you are completely satisfied with your purchase. If you have any issues with your order, please read the information below and reach out to us if you have any further questions.

Ordering

To place an order on our website, simply browse our selection of items and add them to your cart. Once you have added everything you want, click on the cart icon in the top right corner of the page to review your order and proceed to checkout. You will be asked to provide your shipping and billing information, as well as choose a shipping method. Once you have reviewed your order and clicked "Place Order," your order will be processed and shipped to you as soon as possible.

If you have any issues with placing an order, please contact us and we will be happy to assist you.

Shipping

We offer a variety of shipping options to meet your needs. Standard shipping usually takes 3-5 business days, while expedited shipping options are also available for an additional fee. Please note that delivery times may vary depending on your location and the shipping method you choose.

If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to make the change, but we cannot guarantee that it will be possible depending on the status of your order.

Returns

If you are not satisfied with your purchase, you may return it to us within 14 days of receipt for a full refund, exchange or site credit. Please note that all items must be in their original condition, with tags still attached and no signs of wear.

To initiate a return, please contact us to request a return authorization. We will provide you with instructions on how to return your item(s) to us. Once we receive your returned item(s), we will process your refund or exchange as soon as possible.

Please note that original shipping charges are non-refundable, and return shipping is the responsibility of the customer.

Damaged or Incorrect Items

If you receive a damaged item, or if we made a mistake and sent you the wrong item, please contact us as soon as possible. We will work with you to resolve the issue and get you the correct item as soon as possible.

Contact Us

If you have any questions about your order, shipping, returns, or any other issue, please don't hesitate to contact us. You can reach us by email at RealThreads@gmail.com or by phone at 443-223-2268. We are available Monday through Friday from 9am to 5pm EST, and we will do our best to respond to your inquiry as soon as possible.